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Introduction If the website is not performing as good as it used to, or something isn't working at all, you should first try reloading the website using a hard refresh. The problem usually lies with the browser caching something that it shouldn't, and the only way to fix this is by forcing the browser to clear its cache and cookies, or forcing a hard reload which the website may be able to notice. We only support the latest versions of these browsers in our tutorials, please update to the latest version before following these instructions or else! Chrome Press the F12 key on your keyboard. Hold the left mouse button over the Refresh Button and wait for a drop down menu to appear. Click on Hard Reload and wait for the page to refresh. If this does not work, try Empty Cache and Hard Reload and repeat the same steps above. If this does not resolve your issue, please clear your cookies by clicking the Menu Button, going to History, and clicking "Clear browsing data...". Follow the image below by clicking what is checked, click on the drop down menu next to Obliterate the following items from: and select the beginning of time then click Clear browsing data. Firefox Click on the Menu Button. Click on the History Button. Click "Clear Recent History...". Follow the image below by clicking what is checked, select Everything in Time range to clear:, and click Clear Now. Internet Explorer and Other Browsers Download Chrome or Firefox. Follow the steps provided for the browser that you picked if your problem persists. If you insist on staying with your current browser, just clear your cookies and cache. Conclusion If you are still having a problem, feel free to post this under the Support forum category, and make sure that you select Website as the topic prefix.

Introduction If you're having troubles connecting to the game server or displaying that you are already connected, it likely is that your connection is being blocked by your Firewall. There are three primary firewalls most PCs have. Router Firewall - this one is generally not the issue. Windows Firewall - this one is usually the culprit for blocking connections. 3rd Party Firewall - this one is from your antivirus or a program you installed such as Avast Internet Security or Comodo Firewall. Generally, it is unwise to run Windows Firewall and a 3rd party Firewall together. Windows by default only allows you to use one at a time, so this shouldn't be a problem. Please be sure to verify that you have your Firewalls setup correctly then move onto the next step of this process. Allowing a Program through Windows Firewall Sometimes Windows will block a program using its Firewall, but if you allow the program through it, it will except it from the rules that are applied to all other programs. Right click the shortcut on the desktop and go to Open File Location. Locate the Launcher.exe inside this folder if you are having problems with the updater. Find the bin folder and double click it then locate the Client.exe if you are having problems with game. Follow these steps. Be sure to allow both programs through the Firewall, or whichever one is causing problems. Disable Firewall Follow the steps needed to disable any Firewalls you may have and see if it resolves the issue you are having. If you have to, allow the program to ignore the rules of your Firewall and enable it back on once this has been done.

Introduction For those users who are experiencing problems getting the game to work, you can try the steps we have provided below. This game will not work on Mac or Linux. Run Compatibility Mode and Run as Administrator If you are running a Windows Operating System newer than Windows XP try this method. Right click the Shortcut that the Installer created on your Desktop.Click Open File Location.Double click the bin folder.Right click the Nin Online.exe.Click Properties.Click the checkbox next to Run this program in compatibility mode for:.Click on the drop down menu next to the checkbox and select Windows XP (Service Pack 2).Click on the checkbox next to Run this program as an administrator.Click OK.Double click Nin Online.exe to see if it works. Disable UAC You can try disabling the user account control option in your operating system. This will only affect people who use Windows Vista, 7, or 8. If you do not know how to do this, follow this link and uninstall the game. After you have completed these instructions, make sure to restart your computer and install the game again. We do not take responsibility for the security opening from disabling the UAC. Please be warned that it is a security measure in the Windows Operating System, and its sole purpose is for users who are not tech savy to prevent them from installing malicious files.