After requesting Leaf Specialized Jonin papers being sent previously,
( Since I never got them when I was promoted back then )
Spoke with Erox, and it was sent on the 25th December 2024 & of course I received the email of the delivery.
However it wasn’t sent to stash in game, nor inventory , nor the rank NPC in the leaf administration building which led to believe there was an issue with the delivery.
Thanks for listening, hope this can be resolved soon.
( not sure if this could be the effect but I was missing Ninja at the time it was sent due to unforeseen circumstances)
Below is evidence of the email an stash ingame ( the 2 papers showcased are mist chunin / Jonin )