This wasn't added but the idea of life steals mentioned here is added
I posted a post asking players in Discord whether they wanted a Balance Team despite what I deemed as the negative impact it might have on content development speed. People unanimously voted for it, so I began weeks of work to implement it.
A player was banned for spending weeks harassing me despite me doing every single thing he wanted, and explaining multiple times the nuances of why the dev team is how it is, he just responded with more insults each time. Took me weeks to finally decide to ban him because I value players a lot and even if they abuse their time with me, I try to accommodate for the most part, even though there's one of me and hundreds of players actively seeking my time.
In May to June to July, we've maintained an average of fixing/resolving 100 player reported issues every 30 days https://www.ninonline.org/forum/issues/