Changes to Refunds/Exchanges

[Ueda]

Dear Ninja,

Since starting beta, a large portion of my time has gone to helping players change 1 cash shop item for another, and it's become really hard to maintain such a system. As such, we're phasing out exchanges, and changing cash refunds period to 24 hours.

I will still honor the system for items bought before this change.

Regards,
Rory

[Seth]

As a quick update, we do not exchange items for other items or give items to another account anymore. We don't have the available resources to do this. If the game grows, we won't be able to keep up with the demands of refunds and exchanges.